**We guarantee we'll show up on the day we say or we'll take $100 off (or the job amount if less than $100.) If we don't show up the day we say to do maintenance, we will credit the service up to $100. Excludes: holidays, bad weather, factors outside company control, or if the customer hasn't paid or confirmed on time.
Warranty
Clean-ups & Maintenance:
48 hour warranty (sorry, we can't warranty longer than 2 days due to Mother Nature)
Tree Trimming:
15 day warranty
Drip or Sprinkler System Design and Installation:
FIVE YEAR warranty on everything we installed except the heads
Time-clock, Valves, or PVB:
FIVE YEAR warranty
Lighting Design and Installation:
FIVE YEAR warranty on everything we supply & install except bulbs
Repairs of Existing Irrigation or Lighting:
90 day warranty
Irrigation Heads & Light Bulbs:
6 month warranty
Plant Installation:
6 month warranty if we supply the plant & water is set to our schedule**
Pavers:
FIVE YEAR warranty
Artificial Turf:
SEVEN YEAR warranty
All Other Installations:
TWO YEAR warranty
Sod Installation:
6 month warranty if we supply the sod & water is set to our schedule**
Overseeding:
Sorry, there is no warranty on overseeding
Sprays:
Sorry, there is no warranty on any spray application
***Exceptions to the plant warranty: Annuals have no warranty. Many plants temporarily struggle after installation so we generally won't replace a plant unless it is dead. We reserve the right to replace plants with a different plant species or to wait until milder weather to replace it. Living things vary in size & appearance so there will be variation.
Unfortunately we can't be responsible for problems due to factors beyond our control including (but not limited to); freezing, pests, parasites, vandalism, misuse, fire, wind, rain, lightning, or other acts of God. Tire marks or minor damage must be expected from tool use or material handling in the driveway or paths. Silver Fern Landscaping will make a good faith effort to avoid damaging existing pipes and wires but cannot be responsible if they have been installed at an incorrect depth or if blue-staking was unable to access that part of the yard. Landscape industry standards generally have wide tolerances so problems that aren't obvious without close examination usually are not covered. We cannot warranty against water penetration after grading as landscape remedies are not a complete solution. We are not liable for any special, punitive, indirect, incidental, or consequential damages or lost profits. We rarely offer refunds, and then only at our sole discretion.
