Frequently Asked Questions

 

 

**We guarantee we'll show up on the day we say or we'll take $100 off (or the job amount if less than $100.) If we don't show up the day we say to do maintenance, we will credit the service up to $100. Excludes: holidays, bad weather, factors outside company control, or if the customer hasn't paid or confirmed on time.
 

Warranty

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Clean-ups & Maintenance:

48 hour warranty (sorry, we can't warranty longer than 2 days due to Mother Nature)

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Tree Trimming:

15 day warranty

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Drip or Sprinkler system installation:

FIVE YEAR warranty on everything we installed except the heads

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Time-clock, valves, or PVB:

FIVE YEAR warranty

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Lighting Installation:

FIVE YEAR warranty on everything we supply & install

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Repairs of existing irrigation or lighting:

90 day warranty

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Irrigation heads & light bulbs:

6 month warranty

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Plant installation:

6 month warranty if we supply the plant & water is set to our schedule**

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Pavers & artificial turf:

FIVE YEAR warranty

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All other installations:

TWO YEAR warranty

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Sod Installation:

6 month warranty if we supply the sod & water is set to our schedule**

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Overseeding:

Sorry, there is no warranty on overseeding

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Sprays:

Sorry, there is no warranty on any spray application

***Exceptions to the plant warranty: Annuals have no warranty. Many plants temporarily struggle after installation so we generally won't replace a plant unless it is dead. We reserve the right to replace plants with a different plant species or to wait until milder weather to replace it. Living things vary in size & appearance so there will be variation.

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Unfortunately we can't be responsible for problems due to factors beyond our control including (but not limited to); freezing, pests, parasites, vandalism, misuse, fire, wind, rain, lightning, or other acts of God. Tire marks or minor damage must be expected from tool use or material handling in the driveway or paths. Silver Fern Landscaping will make a good faith effort to avoid damaging existing pipes and wires but cannot be responsible if they have been installed at an incorrect depth or if blue-staking was unable to access that part of the yard. Landscape industry standards generally have wide tolerances so problems that aren't obvious without close examination usually are not covered. We cannot warranty against water penetration after grading as landscape remedies are not a complete solution. We are not liable for any special, punitive, indirect, incidental, or consequential damages or lost profits. We rarely offer refunds, and then only at our sole discretion.

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Watering Schedule

See below for our recommended watering schedules. Please keep in mind, these are our suggested starting points - EVERY YARD IS DIFFERENT so you will need to adjust as needed.

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Drip Systems

Bushes (1GPH heads)

60 minutes

3 start times

Every 2 days

Every 4 days

50 minutes

Trees (2GPH heads)

Run Time

Start Times*

Frequency - Summer

Frequency - Winter

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3 start times

Every 4 days

Every 6 days

Succulents & Cactus (1GPH heads)

45 minutes

3 start times

Every 14 days

Every 28 days

Pots or Sprayers - adjustable heads

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5-15 minutes

3 start times

Every 2 days

Every 2 days

Bubblers

same as above

3-7 minutes

3 strart times

same as above

Sprinkler Systems (Grass)

Run Time - Summer

Run Time - Winter

Start Times*

Frequency - Summer

5 minutes

2 start times

4 days per week

Frequency - Winter

Pop-up sprinklers (standard)

15 minutes**

Rotors & Rotators

30-45 minutes**

10-15 minutes

2 start times

4 days per week

1 day per week (2 days for rye)

1 day per week (2 days for rye)

When First Installed (for 2 weeks)

Run Time - Summer

Run Time - Winter

Start Times*

Frequency - Summer

Frequency - Winter

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Bushes & Trees

30 minutes

20 minutes

3 start times

Daily

Daily

Succulents & cactus - 1GPH heads

45 minutes

30 minutes

3 start times

Every 7 days

Every 14 days

Pots & sprayers - adjustable heads

5 minutes

5 minutes

3 start times

Daily

Daily

Grass - Sod or Rye seed (pop-ups)

5 minutes

5 minutes

3 start times (4 in summer)

Daily

Daily

Grass - Bermuda seed (pop-ups)

5 minutes

N/A

7 start times

Daily

N/A

*Start Times - Separate start times by at least 1 hour to give the water time to sink into the soil.

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** At peak heat of summer

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What if I Have a Problem, Question, Concern, or Want Something Done Differently?

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We want you to be happy. Please be nice to us - we'll do our best to help. The most effective way to reach out regarding changes, quotes, requests, problems, etc is by calling our direct office line at (480) 753-4703 or emailing us at info@silverfernaz.com.

 

The foreman will knock before starting service to ask if there's anything you'd like to be done a little differently today; but for permanent changes, payment questions, scheduling, more significant issues, or if you're not home during service, we encourage you to contact the office by phone or email.

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We appreciate it when you let us know about something you've noticed. Because you're probably at the house far more often than us, we assume you'll see things that we don't.

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The most common special request is to trim bushes more, less, frequently, or at a certain height. Please just let us know what you want. The guys are only equipped to trim up to about 6 ft. 

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Everyone has different opinions on how to maintain their yard, and all landscapers do stuff differently, so please let us know what you're thinking. What seems obvious to you, may not be how most other people want their yards maintained, or what is included in your price, or how we have chosen to do business. If you would like to request something be done differently, please just contact us. If we can't service your yard as you desire, we'll be honest with you and you can cancel at any time (although we'll be sad to lose you).

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Please be patient with minor problems, in landscaping we are never able to achieve perfection.

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If we break something, we will generally pay to replace it. Valuable or fragile items need to be put away while we are working. Leaf blowers blow air at about 200 miles per hour so old or plastic landscape lights will fall apart. Sorry, but we can't stand behind those (or other similarly fragile things).

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If there is a warranty issue... We will stand behind our work. For issues with maintenance & clean-ups, we will need to know within 48 hours so we can evaluate and correct the issue. For tree trimming the warranty is 15 days.