Frequently Asked Questions
**We guarantee we'll show up on the day we say or we'll take $100 off (or the job amount if less than $100.) If we don't show up the day we say to do maintenance, we will credit the service up to $100. Excludes: holidays, bad weather, factors outside company control, or if the customer hasn't paid or confirmed on time.
Warranty
Clean-ups & Maintenance:
48 hour warranty (sorry, we can't warranty longer than 2 days due to Mother Nature)
Tree Trimming:
15 day warranty
Drip or Sprinkler system installation:
FIVE YEAR warranty on everything we installed except the heads
Time-clock, valves, or PVB:
FIVE YEAR warranty
Lighting Installation:
FIVE YEAR warranty on everything we supply & install
Repairs of existing irrigation or lighting:
90 day warranty
Irrigation heads & light bulbs:
6 month warranty
Plant installation:
6 month warranty if we supply the plant & water is set to our schedule**
Pavers:
FIVE YEAR warranty
Artificial turf:
SEVEN YEAR warranty
All other installations:
TWO YEAR warranty
Sod Installation:
6 month warranty if we supply the sod & water is set to our schedule**
Overseeding:
Sorry, there is no warranty on overseeding
Sprays:
Sorry, there is no warranty on any spray application
***Exceptions to the plant warranty: Annuals have no warranty. Many plants temporarily struggle after installation so we generally won't replace a plant unless it is dead. We reserve the right to replace plants with a different plant species or to wait until milder weather to replace it. Living things vary in size & appearance so there will be variation.
Unfortunately we can't be responsible for problems due to factors beyond our control including (but not limited to); freezing, pests, parasites, vandalism, misuse, fire, wind, rain, lightning, or other acts of God. Tire marks or minor damage must be expected from tool use or material handling in the driveway or paths. Silver Fern Landscaping will make a good faith effort to avoid damaging existing pipes and wires but cannot be responsible if they have been installed at an incorrect depth or if blue-staking was unable to access that part of the yard. Landscape industry standards generally have wide tolerances so problems that aren't obvious without close examination usually are not covered. We cannot warranty against water penetration after grading as landscape remedies are not a complete solution. We are not liable for any special, punitive, indirect, incidental, or consequential damages or lost profits. We rarely offer refunds, and then only at our sole discretion.
We Actually Show Up!™ - Guaranteed
We guarantee we'll show up on the day we say or we'll take $100 off (or the job amount if less than $100). Excludes factors outside company control or if the customer hasn't paid or confirmed on time.
Accurate Installation Quote - Guaranteed
We guarantee if we under-estimate what's required for an installation on this quote, we'll eat the additional cost. The only exception is for customer changes and/or requests.
Satisfaction Guaranteed
If not fully satisfied with something you paid for, let us know within 48 hours for clean ups & maintenance, or within the warranty period for anything else, and we'll come back and fix it for free.
Silver Fern Landscaping Suggested Watering Schedule
These schedules are starting points. Every yard is different & will need adjustments!
Drips
Assumes bushes have 1 GPH heads & trees have 4 x 2GPH heads
60 minutes
3 start times - at least 1 hour apart
Daily in mid-summer to every 4 days in winter
If trees are on a separate line, in winter trees can be every 6 days
If cactus are on a separate line - every 14 days in summer to every 28 days in winter
Pots, sprayers, bubblers need less time - between 3-15 minutes
When plants are first installed, water daily, 3 start times, 60 minutes summer to 20 minutes in winter
Sprinklers
Assumes regular pop-up sprinklers
From about 15 minutes in mid-summer to 5 minutes in winter
2 start times - around sunrise at least 1 hour apart
5 days per week in summer to 1-2 days per week in winter*
*Please do not schedule sprinklers to come on for the weekday we do your maintenance
*If overseed in winter, then need 2 days per week until spring (once it is established)
Rotors or MP rotators need 2-3 times as many minutes as pop-ups
When sod or rye seed is first installed, water daily with 3-4 start times
When bermuda seed is first installed, water daily with 7 start times
POSSIBLE AVERAGE SETTINGS - Depending on the yard, the type of plants, the type, size & number of heads
Jan = Drips every 4 days (60 minutes)
Feb = Drips every 4 days (60 minutes)
Mar = Drips every 3 days (60 minutes)
Apr = Drips every 2 days (60 minutes)
May = Drips every 1 days (60 minutes)
Jun = Drips every 1 days (60 minutes)
July = Drips every 1 days (60 minutes)
Aug = Drips every 1 days (60 minutes)
Sep = Drips every 2 days (60 minutes)
Oct = Drips every 3 days (60 minutes)
Nov = Drips every 4 days (60 minutes)
Dec = Drips every 4 days (60 minutes)
Jan = Sprinklers 1 or 2 days per week x 5 minutes (depends on overseed)
Feb = Sprinklers 1 or 2 days per week x 10 minutes (depends on overseed)
Mar = Sprinklers 3 days per week x 10 minutes
Apr = Sprinklers 4 days per week x 10 minutes
May = Sprinklers 5 days per week x 10 minutes
Jun = Sprinklers 5 days per week x 15 minutes
July = Sprinklers 5 days per week x 15 minutes
Aug = Sprinklers 5 days per week x 10 minutes
Sep = Sprinklers 4 days per week x 10 minutes
Oct = Sprinklers 2 days per week x 10 minutes
Nov = Sprinklers 1 or 2 days per week x 5 minutes (depends on overseed)
Dec = Sprinklers 1 or 2 days per week x 5 minutes (depends on overseed)