Frequently Asked Questions
**We guarantee we'll show up on the day we say or we'll take $100 off (or the job amount if less than $100.) If we don't show up the day we say to do maintenance, we will credit the service up to $100. Excludes: bad weather, or if the customer hasn't paid or confirmed on time.
Clean-ups & Maintenance:
48 hour warranty (sorry, we can't warranty longer than 2 days due to Mother Nature)
Drip or Sprinkler system installation:
FIVE YEAR warranty on everything we installed except the heads
Time-clock, valves, or PVB:
FIVE YEAR warranty
Lighting Installation:
FIVE YEAR warranty on everything we supply & install
Repairs of existing irrigation or lighting:
90 day warranty
Irrigation heads & light bulbs:
6 month warranty
Plant installation:
6 month warranty if we supply the plant & water is set to our schedule**
Pavers & artificial turf:
FIVE YEAR warranty
All other installations:
TWO YEAR warranty
Sod Installation:
6 month warranty if we supply the sod & water is set to our schedule**
Overseeding:
Sorry, there is no warranty on overseeding
Tree Trimming:
15 day warranty
***Exceptions to the plant warranty: Annuals have no warranty. Many plants temporarily struggle after installation so we generally won't replace a plant unless it is dead. We reserve the right to replace plants with a different plant species or to wait until milder weather to replace it. Living things vary in size & appearance so there will be variation.
Unfortunately we can't be responsible for problems due to factors beyond our control including (but not limited to); freezing, pests, parasites, vandalism, misuse, fire, wind, rain, lightning, or other acts of God. Tire marks or minor damage must be expected from tool use or material handling in the driveway or paths. Silver Fern Landscaping will make a good faith effort to avoid damaging existing pipes and wires but cannot be responsible if they have been installed at an incorrect depth or if blue-staking was unable to access that part of the yard. Landscape industry standards generally have wide tolerances so problems that aren't obvious without close examination usually are not covered. We cannot warranty against water penetration after grading as landscape remedies are not a complete solution. We are not liable for any special, punitive, indirect, incidental, or consequential damages or lost profits. We rarely offer refunds, and then only at our sole discretion.
Watering Schedule
See below for our recommended watering schedule per season. Please keep in mind, these are our general guidelines - every yard is different and may require some modifications.
FIRST 2 WEEKS AFTER INSTALLATION
Pots or Sprayers
Grass
Daily
Pop Ups
5 minutes
6:00 AM
1:00 PM
5:00 PM
Daily
Daily
Daily
2 Gal/Hr
1 Gal/Hr
Adjustable
Every 14 days
1 Gal/Hr
30 minutes
30 minutes
5 minutes
45 minutes
7:00 AM
4:30 AM
6:30 AM
3:30 AM
1:00 PM
Noon
10:30 AM
11:00 AM
7:00 PM
6:00 PM
5:30 PM
1:00 PM
Trees
Bushes
Succulents & Cactus
FREQUENCY
HEAD SIZE
RUN TIME
1ST START
2ND START
3RD START
WINTER (highs under 90 deg)
FREQUENCY
HEAD SIZE
RUN TIME
1ST START
2ND START
3RD START
Pop Ups
2 Gal/Hr
Pop Ups
1 Gal/Hr
Adjustable
1 Gal/Hr
5 minutes
5 minutes
6:00 AM
6:00 AM
8:00 AM
8:00 AM
50 minutes
60 minutes
5 minutes
45 minutes
Grass - Overseeded
Grass - Not Overseeded
Trees
Bushes
Pots or Sprayers
Succulents & Cactus
Twice/Wk
Once/Wk
Every 6 Days
Every 4 Days
Every 2 Days
Every 28 Days
7:00 AM
4:30 AM
6:30 AM
3:30AM
1:00 PM
Noon
10:30 AM
11:00 AM
7:00 PM
8:00 PM
5:30 PM
1:00 PM
SUMMER (highs over 90 deg)
Grass
Trees
Bushes
Pots or Sprayers
Succulents & Cactus
4 Times/Wk
Every 4 Days
Every 2 Days
Every 2 Days
Every 14 Days
FREQUENCY
HEAD SIZE
RUN TIME
1ST START
2ND START
3RD START
Pop Ups
2 Gal/Hr
1 Gal/Hr
Adjustable
1 Gal/Hr
15 minutes
50 minutes
60 minutes
5 minutes
45 minutes
6:00 AM
8:00 AM
7:00 AM
1:00 PM
7:00 PM
4:30 AM
Noon
8:00 PM
6:30 AM
10:30 AM
5:30 PM
3:30AM
11:00 AM
1:00 PM