Frequently Asked Questions
**We guarantee we'll show up on the day we say or we'll take $100 off (or the job amount if less than $100.) If we don't show up the day we say to do maintenance, we will credit the service up to $100. Excludes: holidays, bad weather, factors outside company control, or if the customer hasn't paid or confirmed on time.
Warranty
Clean-ups & Maintenance:
48 hour warranty (sorry, we can't warranty longer than 2 days due to Mother Nature)
Tree Trimming:
15 day warranty
Drip or Sprinkler system installation:
FIVE YEAR warranty on everything we installed except the heads
Time-clock, valves, or PVB:
FIVE YEAR warranty
Lighting Installation:
FIVE YEAR warranty on everything we supply & install
Repairs of existing irrigation or lighting:
90 day warranty
Irrigation heads & light bulbs:
6 month warranty
Plant installation:
6 month warranty if we supply the plant & water is set to our schedule**
Pavers & artificial turf:
FIVE YEAR warranty
All other installations:
TWO YEAR warranty
Sod Installation:
6 month warranty if we supply the sod & water is set to our schedule**
Overseeding:
Sorry, there is no warranty on overseeding
Sprays:
Sorry, there is no warranty on any spray application
***Exceptions to the plant warranty: Annuals have no warranty. Many plants temporarily struggle after installation so we generally won't replace a plant unless it is dead. We reserve the right to replace plants with a different plant species or to wait until milder weather to replace it. Living things vary in size & appearance so there will be variation.
Unfortunately we can't be responsible for problems due to factors beyond our control including (but not limited to); freezing, pests, parasites, vandalism, misuse, fire, wind, rain, lightning, or other acts of God. Tire marks or minor damage must be expected from tool use or material handling in the driveway or paths. Silver Fern Landscaping will make a good faith effort to avoid damaging existing pipes and wires but cannot be responsible if they have been installed at an incorrect depth or if blue-staking was unable to access that part of the yard. Landscape industry standards generally have wide tolerances so problems that aren't obvious without close examination usually are not covered. We cannot warranty against water penetration after grading as landscape remedies are not a complete solution. We are not liable for any special, punitive, indirect, incidental, or consequential damages or lost profits. We rarely offer refunds, and then only at our sole discretion.
Watering Schedule
See below for our recommended watering schedules. Please keep in mind, these are our suggested starting points - EVERY YARD IS DIFFERENT so you will need to adjust as needed.
Drip Systems
Bushes (1GPH heads)
60 minutes
3 start times
Every 2 days
Every 4 days
50 minutes
Trees (2GPH heads)
Run Time
Start Times*
Frequency - Summer
Frequency - Winter
3 start times
Every 4 days
Every 6 days
Succulents & Cactus (1GPH heads)
45 minutes
3 start times
Every 14 days
Every 28 days
Pots or Sprayers - adjustable heads
5-15 minutes
3 start times
Every 2 days
Every 2 days
Bubblers
same as above
3-7 minutes
3 strart times
same as above
Sprinkler Systems (Grass)
Run Time - Summer
Run Time - Winter
Start Times*
Frequency - Summer
5 minutes
2 start times
4 days per week
Frequency - Winter
Pop-up sprinklers (standard)
15 minutes**
Rotors & Rotators
30-45 minutes**
10-15 minutes
2 start times
4 days per week
1 day per week (2 days for rye)
1 day per week (2 days for rye)
When First Installed (for 2 weeks)
Run Time - Summer
Run Time - Winter
Start Times*
Frequency - Summer
Frequency - Winter
Bushes & Trees
30 minutes
20 minutes
3 start times
Daily
Daily
Succulents & cactus - 1GPH heads
45 minutes
30 minutes
3 start times
Every 7 days
Every 14 days
Pots & sprayers - adjustable heads
5 minutes
5 minutes
3 start times
Daily
Daily
Grass - Sod or Rye seed (pop-ups)
5 minutes
5 minutes
3 start times (4 in summer)
Daily
Daily
Grass - Bermuda seed (pop-ups)
5 minutes
N/A
7 start times
Daily
N/A
*Start Times - Separate start times by at least 1 hour to give the water time to sink into the soil.
** At peak heat of summer