Frequently Asked Questions

 

**We guarantee we'll show up on the day we say or we'll take $100 off (or the job amount if less than $100.) If we don't show up the day we say to do maintenance, we will credit the service up to $100. Excludes: bad weather, or if the customer hasn't paid or confirmed on time.
 

Clean-ups & Maintenance:

48 hour warranty (sorry, we can't warranty longer than 2 days due to Mother Nature)

Drip or Sprinkler system installation:

FIVE YEAR warranty on everything we installed except the heads

Time-clock, valves, or PVB:

FIVE YEAR warranty

Lighting Installation:

FIVE YEAR warranty on everything we supply & install

Repairs of existing irrigation or lighting:

90 day warranty

Irrigation heads & light bulbs:

6 month warranty

Plant installation:

6 month warranty if we supply the plant & water is set to our schedule**

Pavers & artificial turf:

FIVE YEAR warranty

All other installations:

TWO YEAR warranty

Sod Installation:

6 month warranty if we supply the sod & water is set to our schedule**

Overseeding:

Sorry, there is no warranty on overseeding

Tree Trimming:

15 day warranty

***Exceptions to the plant warranty: Annuals have no warranty. Many plants temporarily struggle after installation so we generally won't replace a plant unless it is dead. We reserve the right to replace plants with a different plant species or to wait until milder weather to replace it. Living things vary in size & appearance so there will be variation.

Unfortunately we can't be responsible for problems due to factors beyond our control including (but not limited to); freezing, pests, parasites, vandalism, misuse, fire, wind, rain, lightning, or other acts of God. Tire marks or minor damage must be expected from tool use or material handling in the driveway or paths. Silver Fern Landscaping will make a good faith effort to avoid damaging existing pipes and wires but cannot be responsible if they have been installed at an incorrect depth or if blue-staking was unable to access that part of the yard. Landscape industry standards generally have wide tolerances so problems that aren't obvious without close examination usually are not covered. We cannot warranty against water penetration after grading as landscape remedies are not a complete solution. We are not liable for any special, punitive, indirect, incidental, or consequential damages or lost profits. We rarely offer refunds, and then only at our sole discretion.

Watering Schedule

See below for our recommended watering schedule per season. Please keep in mind, these are our general guidelines - every yard is different and may require some modifications.

 

FIRST 2 WEEKS AFTER INSTALLATION

Pots or Sprayers

Grass

Daily

Pop Ups

5 minutes

6:00 AM

1:00 PM

5:00 PM

Daily

Daily

Daily

2 Gal/Hr

1 Gal/Hr

Adjustable

Every 14 days

1 Gal/Hr

30 minutes

30 minutes

5 minutes

45 minutes

7:00 AM

4:30 AM

6:30 AM

3:30 AM

1:00 PM

Noon

10:30 AM

11:00 AM

7:00 PM

6:00 PM

5:30 PM

1:00 PM

Trees

Bushes

Succulents & Cactus

FREQUENCY

HEAD SIZE

RUN TIME

1ST START

2ND START

3RD START

WINTER (highs under 90 deg)

FREQUENCY

HEAD SIZE

RUN TIME

1ST START

2ND START

3RD START

Pop Ups

2 Gal/Hr

Pop Ups

1 Gal/Hr

Adjustable

1 Gal/Hr

5 minutes

5 minutes

6:00 AM

6:00 AM

8:00 AM

8:00 AM

50 minutes

60 minutes

5 minutes

45 minutes

Grass - Overseeded

Grass - Not Overseeded

Trees

Bushes

Pots or Sprayers

Succulents & Cactus

Twice/Wk

Once/Wk

Every 6 Days

Every 4 Days

Every 2 Days

Every 28 Days

7:00 AM

4:30 AM

6:30 AM

3:30AM

1:00 PM

Noon

10:30 AM

11:00 AM

7:00 PM

8:00 PM

5:30 PM

1:00 PM

SUMMER (highs over 90 deg)

Grass

Trees

Bushes

Pots or Sprayers

Succulents & Cactus

4 Times/Wk

Every 4 Days

Every 2 Days

Every 2 Days

Every 14 Days

FREQUENCY

HEAD SIZE

RUN TIME

1ST START

2ND START

3RD START

Pop Ups

2 Gal/Hr

1 Gal/Hr

Adjustable

1 Gal/Hr

15 minutes

50 minutes

60 minutes

5 minutes

45 minutes

6:00 AM

8:00 AM

7:00 AM

1:00 PM

7:00 PM

4:30 AM

Noon

8:00 PM

6:30 AM

10:30 AM

5:30 PM

3:30AM

11:00 AM

1:00 PM

 

What if I Have a Problem, Question, Concern, or Want Something Done Differently?

We want you to be happy. Please be nice to us - we'll do our best to help. The most effective way to reach out regarding changes, quotes, requests, problems, etc is by calling our direct office line at (480) 753-4703 or emailing us at info@silverfernaz.com.

 

The foreman will knock before starting service to ask if there's anything you'd like to be done a little differently today; but for permanent changes, payment questions, scheduling, more significant issues, or if you're not home during service, we encourage you to contact the office by phone or email.

We appreciate it when you let us know about something you've noticed. Because you're probably at the house far more often than us, we assume you'll see things that we don't.

The most common special request is to trim bushes more, less, frequently, or at a certain height. Please just let us know what you want. The guys are only equipped to trim up to about 6 ft. 

Everyone has different opinions on how to maintain their yard, and all landscapers do stuff differently, so please let us know what you're thinking. What seems obvious to you, may not be how most other people want their yards maintained, or what is included in your price, or how we have chosen to do business. If you would like to request something be done differently, please just contact us. If we can't service your yard as you desire, we'll be honest with you and you can cancel at any time (although we'll be sad to lose you).

Please be patient with minor problems, in landscaping we are never able to achieve perfection.

If we break something, we will generally pay to replace it. Valuable or fragile items need to be put away while we are working. Leaf blowers blow air at about 200 miles per hour so old or plastic landscape lights will fall apart. Sorry, but we can't stand behind those (or other similarly fragile things).

If there is a warranty issue... We will stand behind our work. For issues with maintenance & clean-ups, we will need to know within 48 hours so we can evaluate and correct the issue. For tree trimming the warranty is 15 days.

© 2018 by Silver Fern Landscaping